FAQs
Order Problem
Why hasn't my tracking status updated?
Kindly note that there may be short delays in shipping and delivering your order due to peak holiday shopping season and industry supply chain challenges.
A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.
Tracking status updates usually happen within 48 hours but if it hasn't, don't worry — your order is on its way and tracking will update shortly. This doesn't mean your order is lost and it's common for an order to remain in pre-shipment for multiple days.
If your tracking hasn't updated for over 10 business days, and you are concerned there may be a delay or error we'd recommend contacting the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.
Can I Change My Shipping Address?
My Tracking Shows Delivered, But I Never Received It. What Can I Do?
Returns
Can I return the goods if they have quality problems?
Can I return an item without any quality problem?
Shipping
How to track my order?
What shipping methods do you offer?
Kindly note that there may be short delays in shipping and delivering your order due to peak holiday shopping season and industry supply chain challenges.
All orders are processed within 7 to 9 business days through USPS (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Ships to US, Canada, UK within 7-9 days
We deliver worldwide shipping. Due to different shipping companies, the delivery time of some countries will be delayed by about 5-10 days
Shipping option | Estimated delivery time | Condition | Price |
---|---|---|---|
Standard Shipping | 7 to 9 business days | $0.00–$50 | $5 |
Standard Shipping | 7 to 9 business days | $50.00 and up | Free |