Frequently Asked Questions

Order Problem

Kindly note that there may be short delays in shipping and delivering your order due to peak holiday shopping season and industry supply chain challenges.

A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.

Tracking status updates usually happen within 48 hours but if it hasn't, don't worry — your order is on its way and tracking will update shortly. This doesn't mean your order is lost and it's common for an order to remain in pre-shipment for multiple days.

If your tracking hasn't updated for over 10 business days, and you are concerned there may be a delay or error we'd recommend contacting the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.

If your shipping details are incorrect, please email us your order number and new shipping address. The more information you provide to our customer service, the sooner they can try to update your shipping information.

Because we do our best to complete each order as quickly as possible, in some cases we may not be able to change your shipping address after processing or shipping.

If your order has already shipped, we recommend that you contact the carrier to intercept your package and redirect it to the correct address.

In some cases, the shipping carrier may mark a package as "Delivered" a few days in advance when it's still out for delivery.

If you haven' received your package after it has been marked delivered, follow these steps:

Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 7 business days to account for this. Thanks for your patience!

If it has already been past 7 business days and your package is still missing, please contact the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.

Returns

We try our best to guarantee product quality. If you receive quality problems, you may return the item for a full refund. We will bear the cost of freight as long as the reason for returning the item is due to quality issues or a mistake on our part.

 

We accept returns for any reason up to 30 days from the date of receipt. However, you will be responsible for the $5 postage.

 

Shipping

You can click HERE to find ways to track your order. If you still have some questions, please feel free to contact us: contact@fallsweet.com

Kindly note that there may be short delays in shipping and delivering your order due to peak holiday shopping season and industry supply chain challenges.

All orders are processed within 7 to 9 business days through USPS (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Ships to US, Canada, UK within 7-9 days

Shipping option

Estimated delivery time

Condition

Price

Standard Shipping

7 to 9 business days

$0.00–$50

$5

Standard Shipping

7 to 9 business days

$50.00 and up

Free

We deliver worldwide shipping. Due to different shipping companies, the delivery time of some countries will be delayed by about 5-10 days